Refund policy

Return & Replacement Policy

At Crafted Living, all products go through strict quality checks before dispatch. We request customers to read this policy carefully before placing an order.

No Refund Policy

Crafted Living does not offer refunds under any circumstances. Once an order is placed and delivered, the amount paid is non-refundable.

Replacement Policy

We offer replacement only, and that too strictly in the following cases:

• The product received is physically damaged, or

• The product received is defective or non-functional at the time of delivery.

No replacement will be provided for reasons such as change of mind, dislike of product, wrong product ordered, or minor color/appearance variations.

 

Replacement Eligibility Conditions

To be eligible for a replacement:

 

• The issue must be reported within 48 hours of delivery.

• Clear photo and/or video proof of the damage or defect must be shared.

• The product must be unused, unaltered, and in its original packaging with all accessories intact.

 

Replacement requests without proper proof or raised after the 48-hour window will not be accepted.

Replacement Process

Once the issue is verified by our team:

• A replacement product will be dispatched.

• No monetary refund will be issued at any stage.

Final Decision

Crafted Living reserves the sole right to approve or reject any replacement request after reviewing the provided evidence.